Clarity Connect, a smarter, simple way to send business communications

Our cost-effective hybrid mail service Clarity Connect provides a secure, scalable, simple to use solution to sending business communications. Your manual efforts are reduced, while efficiency, visibility and control are increased. 

Whether you're sending a single letter, customer correspondence, invoices, statements or large-scale automated mailings, business communications shouldn't be complicated. 

Many organisations still rely on time consuming manual processes for their traditional mail, involving printers, stationery, envelopes, franking machines, and multiple suppliers. These processes are costly and have limited tracking of communications.

Clarity Connect hybrid mail service is a simple-to-use solution that transforms the way organisations manage desktop mail. Users securely create, proof, and submit communications for printing and mailing directly from their desktop or business applications. We then securely handle the printing, fulfilment, mailing and reporting.

No printing. No folding. No enveloping. No trips to the post room. Just better communications with less effort.

For a free demonstration and to discover how Clarity Connect can benefit your organisation, contact the team >

Clarity Mail

Benefits of Clarity Connect hybrid mail

Improved efficiency and productivity

Hybrid mail removes the manual work involved in printing, folding, enclosing and posting customer correspondence.

  • Send mail from any location at any time, 24/7
  • Improve turnaround times for important communications
  • Support both individual letters and large mail merge files 
  • Free up staff from repetitive print and post tasks
  • Track the production and delivery of items

 

Reduced production and postage costs

By outsourcing business mail to Integrity Connect, organisations can reduce the costs associated with in-house mailing.

  • Access competitive postal rates
  • Reduce spend on printers, consumables and maintenance
  • Remove the need for franking equipment
  • Use a flexible, pay-as-you-go service

 

Enhanced security and accuracy

Hybrid mail is ideal for sending sensitive, regulated or business-critical communications, with customer data protected throughout the process. 

  • Encrypted API data transfer and production tracking
  • Barcode-driven accurate multipage enclosing
  • Automated controls ensure mail reaches the correct recipient
  • End-to-end secure production environment 
  • Generate and submit communications with automated workflows

 

Seamless operational integration 

Clarity Connect integrates with existing business applications and manages production, postage and tracking behind the scenes.

  • Single Sign-On (SSO) and role-based access controls
  • No specialist knowledge or extensive training required.
  • Monitor spend, activity, volumes & production from a single platform
  • Comprehensive reporting, audit trails and mailing histories
  • API integration with existing business applications


Box 1: Submit your documents Upload your letters, mail merge files or customer communications through our secure Clarity Connect portal. All Documents are transferred via an encrypted file transfer process. Documents can be submitted from a computer or mobile device, giving your team the flexibility to send mail from any location. Box 2 We process, print and mail your documents Once received, your documents are processed, printed, enclosed and posted from our secure production site. Mail can be produced quickly, with all 1st class mail received before noon processed the same-day and all items received by 5pm processed overnight for next-day posting. Box 3 You benefit from reduced costs and greater control Through our high-volume secure mailing operation, customers can access competitive production and postal rates. You can reduce the need for internal print equipment, stationery, manual fulfilment and postage handling, while improving the speed and consistency of your customer communications.



Transform the Way Your Organisation Communicates

Clarity Connect combines ease of use, powerful automation, secure integration and complete visibility in a single hybrid mail platform.

Office-based or remote users can send business-critical communications quickly and easily from any location, and the organisation can reduce operational costs, improve efficiency and ensure accuracy in communications.

Designed for rapid implementation and simple adoption, Clarity Connect integrates seamlessly with your existing technology environment while providing the transparency and reporting modern organisations need.

With secure infrastructure, scalable production capabilities and a customer-focused product development roadmap, Clarity Connect is more than Hybrid Mail. It's a smarter way to manage customer communications today and in the future.

Simple to adopt. Simple to integrate. Simple to manage. Powerful enough to transform the way your organisation communicates.

Ready to simplify your business communications?

Discover how Clarity Connect can reduce costs, automate mail processes and give your organisation complete visibility over customer communications.

Contact our team for a demonstration.

What documents can be sent with hybrid mail?

We work with a wide variety of business sectors such as finance, housing, healthcare, legal and customer service teams to automate and simplify their mailing services.

 

We can mail any type of physical letter, including but not limited to:

  • Policy Documents
  • Welcome Letters
  • Marketing Communications
  • Payment Schedules/Reminders
  • Customer Correspondence
  • Utility Bills
  • Statements
  • Cancellation Letters

 

Additional features include:

  • Inclusion of a postage-paid Business Reply Envelope 
  • Inclusion of printed inserts 
  • Upgrade to Signed for delivery
  • Option for accessibility formats

Take a look at our blog

Ready to take control of your communications?

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FAQs

We don’t tie our clients in to any contract or licence, offering a unique pay-as-you-go package. Cost will vary depending on the type and volume of mail, as well as other factors such as additional extras and international mail. Get in touch for a fixed-price quote.

All of your mail is saved in our portal, allowing you to review mailings you have already submitted. You can also get usage reports which show which departments and individuals have used our Clarity Mail portal. 

Security is paramount throughout our entire mailing and postage offering. All data is transferred through encrypted data protocols to protect confidential information. We securely barcode and enclose all mail, ensuring letters are fulfilled with 100% accuracy to the correct recipient.

All letters are barcoded and enclosed on automated mailing lines. These lines track each sheet of paper to ensure your letters are fulfilled with 100% accuracy.

Our standard data retention policy is 90 days after which pdfs of the letters are deleted. However, we retain key meta data that allows users to access high-level usage reporting. Each client’s account can be easily configured to conform to their data retention requirements if these are less than the standard 90 days. We are also able to extend the 90-day storage period at a charge if clients wish to access long-term pdf storage.

Yes, you can. These are produced as continuation pages so will need to be A4 format on the standard 90gsm paper we use for printing. Inserts can be uploaded as PDFs during the submission process. You are able to store regularly used inserts in the Clarity portal, ensuring they are immediately accessible to staff using the service

No, all letterheads are printed dynamically along with the letter itself using the latest full-colour inkjet technology. You store your letterhead on the portal and it will be available to select when you submit a letter. You can store several different letterheads if you have multiple brands or office addresses that you use, at no cost. You can update letterheads on the portal in seconds, meaning you never have stock sitting on the shelf and that your branding is consistent.

We have integrated Royal Mail tracking into the Clarity Mail portal. This means that you can upgrade 1st or 2nd Class post to a Signed For service when sending out a mailing. The tracking information will be added to the job and you will be able to access proof of delivery straight from the Clarity Mail portal